You've got questions, we've got answers!
Q: What is Beer Here?
A: Beer Here is pretty simple, it's beer delivery from our brewery to your door.
Q: What areas do you deliver beer to & what are the delivery requirements?
A: We currently deliver to New York City and Nassau County, Long Island. Because we are delivering alcohol, you must be 21+ to order beer and receive delivery.
Q: When is my beer delivered?
A: We deliver twice a week and you can choose your delivery date. Our delivery days and times are:
1. Wednesdays from 5pm to 10pm
2. Sundays from 10am to 3pm
Upon checkout you can select which delivery slot works best for you.
Q: Is there a delivery cutoff?
A: Delivery cutoffs are 72 hrs before the next delivery day/ time:
- The cutoff for a Wednesday (5pm - 10pm) delivery is Sunday at 5pm.
- The cutoff for a Sunday (10am - 3pm) is Thursday at 10am
Q: Can deliveries be left with a doorman?
A: Yes. We ask that you please give your doorman a heads up.
Q: Can I request a specific delivery time?
A: Unfortunately, we cannot take requests on specific times for orders under 10 cases. However choose which of our 2 delivery days works best for you (see question 3 for more details).
If you would like to order 10 or more cases, please contact firstname.lastname@example.org and we can coordinate a drop-off time.
Q: How will I know that my delivery has arrived?
A: Our delivery drivers will give you a call to let you know if it has been left with a doorman, or will greet you with a smile if you receive it personally.
Q: If I ordered beer and realize that I will not be home during the delivery time what can I do?
A: Please email us at email@example.com as soon as you know you will not be home. We are more than happy to accomodate rescheduling to a different date.
Q: What happens if I ordered beer and I was not home during the time of delivery?
A: If Beer Here delivery is attempted during the window and you are not available, the beer will be dropped back off at the brewery (123-01 Roosevelt Ave, Flushing NY 11368). We ask that you please reach out to us before coming to pick up an order.
If you would like to have a delivery reattempted, we will charge you an additional $4.99 for the redelivery.
Q: Can I pick up my delivery in the taproom?
A: Yes! Your order will be available for pick up the Saturday following your expected delivery date. Please note that the delivery fee will not be refunded.